The users of highly-encrypted Signal app faced problem sending messages and the company said on Saturday that it was still working to bring additional capacity online to handle peak traffic levels. The problem started late Friday and the company first acknowledged it may be due to technical difficulties.
Signal allows for secure and encrypted video, voice and text communication but its users were unable to send any messages.
Now, many people are speculating that this “technical difficulty” must be a result of the huge number of users Signal has gained almost overnight. Post January 6, Signal and Telegram has seen an unprecedented number of downloads with many WhatsApp users looking for more private options for messaging apps.
Aruna Harder, Chief Operating Officer, Signal Messenger said, “We have been adding new servers and extra capacity at a record pace every single day this week, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters, and we are working hard to restore service for them as quickly as possible.”
“We have been adding new servers and extra capacity at a record pace every single day this week nonstop, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters. We appreciate your patience,” it said in a series of tweets.
Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible.
As WhatsApp started sending notifications to its users asking them to either accept its new policy or see their accounts removed from February 8, it became the opportunity for its rivals as Signal as it saw a massive flow of new users.
The rush had led to extra burden on Signal servers.
“We are making progress towards getting the service back online. Privacy is our top priority, but adding capacity is a close second right now,” it said.
“We are still working as quickly as possible to bring additional capacity online to handle peak traffic levels”.
The encrypted messaging service has climbed to the top spot in the free apps category of the App Store in multiple countries, including India. On January 12 itself, the number of downloads on Google Play jumped from over 10 million to over 50 million downloads.
However, with intense backlash over the new policy, WhatsApp has pushed the last date to agree to terms and the implementation of the policy to May 13.